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FAQ
Frequently asked questions
General
Standard Processing Times
Ready Stock Orders
Ready stock orders are processed within 24–48 hours after payment confirmation.
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Customized Packaging Orders
Customized orders are processed within 3–5 business days after payment confirmation and design approval.
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Bulk Orders
Bulk orders require 5–10 business days for processing depending on quantity and customization.
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Urgent Orders
Urgent orders may be accommodated based on production schedule
Customers are requested to inspect all items upon receipt or collection. Any defects, damage, discrepancies in product type, or quantity shortages should be reported immediately to enable prompt resolution with clear photos. Claims relating to damaged products must be submitted within 48 hours of delivery
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