Question 1

1. Do you offer custom branding?

Accepted Answer

Yes, we offer custom branding options including logo printing on gift bags, ribbons, mailer boxes, stickers, and other packaging products.

Question 2

2. What is the minimum order quantity for branded packaging?

Accepted Answer

Minimum order quantities vary depending on the product and customization requirements

Question 3

3. How long does production take?

Accepted Answer

Standard Processing Times

Ready Stock Orders
Ready stock orders are processed within 24–48 hours after payment confirmation.
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Customized Packaging Orders
Customized orders are processed within 3–5 business days after payment confirmation and design approval.
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Bulk Orders
Bulk orders require 5–10 business days for processing depending on quantity and customization.
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Urgent Orders
Urgent orders may be accommodated based on production schedule

Question 4

4. Do you offer delivery services?

Accepted Answer

Yes, we offer delivery options for both local and regional orders.

Question 5

5.What payment methods do you accept?

Accepted Answer

We accept cash on delivery/Pick and Ecocash USD.

Question 6

6.What should I do if I receive damaged goods?

Accepted Answer

Customers are requested to inspect all items upon receipt or collection. Any defects, damage, discrepancies in product type, or quantity shortages should be reported immediately to enable prompt resolution with clear photos. Claims relating to damaged products must be submitted within 48 hours of delivery

Question 7

7.Can I cancel or change my order?

Accepted Answer

Yes, orders can be cancelled or changed before production or dispatch. Custom branded orders may not be eligible for cancellation once production has started. Please contact us as soon as possible for assistance

FAQ

Frequently asked questions